Legal
Privacy
policy.
How we collect, use and look after your personal information when you plan and travel with us.
LAST UPDATED
1 November 2026
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Who we are
Altrove is a small team of local guides designing private and small-group journeys across Italy. When we say “we”, “us” or “our”, we mean Altrove. This policy explains what personal information we collect when you visit our website, enquire about a journey or travel with us, and how we keep it safe.
What we collect
We only ask for the information we need to plan and run your experience:
Contact details, such as your name, email address and phone number.
Travel details, such as preferred dates, group size, destinations and any notes you share with us.
Practical information needed on the road, such as dietary requirements or mobility needs, only when you choose to tell us.
Basic website usage data, collected through cookies, to understand how the site is used.
How we use it
We use your information to reply to your enquiry, prepare your itinerary, confirm bookings with our local partners and keep in touch before, during and after your trip. With your consent, we may also send you occasional stories and new journeys. You can unsubscribe at any time.
Who we share it with
We never sell your data. We share only what is necessary with the trusted partners who make your experience possible, such as hotels, drivers, restaurants and local guides, and with service providers that help us run our business, such as email and payment platforms.
Cookies
Our website uses essential cookies to work properly and, with your permission, analytics cookies that help us improve it. You can change your cookie preferences at any time in your browser settings.
How long we keep it
We keep your personal information only for as long as we need it to provide our services and to meet legal, accounting or tax obligations. After that, it is securely deleted.
Your rights
You can ask to see the information we hold about you, correct it, delete it or restrict how we use it. You can also withdraw your consent to marketing at any time. To make a request, write to us and we will reply within 30 days.
Contact us
If you have any questions about this policy or how we handle your information, write to hello@altrove.it. We are always happy to help.
